Why Carvana | About us
About Us
Why Carvana
GET THE CAR WITHOUT THE CAR SALESMAN®
Your experience doesn’t end once you get the keys. Our goal is to make sure you have peace of mind when it comes to your new ride.
100% Online
Shop our wide range of affordable vehicles from the comfort of your home. Plus, there's no bogus fees so you can find the right car at the right price.
Pick up your car or have it delivered
With Carvana, you decide how and when you’ll receive your ride. Have it delivered right to your driveway or pick it up from one of our Car Vending Machines. Your choice.
We’re looking out for you
Every used Carvana vehicle comes standard with a limited 100-day/4,189 mile warranty. Should anything happen, we'll take care of it so you can rest easy.
Inspected and reconditioned
All of the vehicles in our inventory and our partners' inventory are inspected and reconditioned by technicians and have no reported fire, frame, or flood damage according to CARFAX™ and AutoCheck®.
7-Days to love it or return it
Every Carvana car comes with a 7-day return policy. Take it for a spin and see if it truly fits your life. If you don’t love it after 7-days, simply return it. It’s that easy.
Customer Reviews
Absolutely Love Carvana
EriBar3
Aug. 10, 2020
The process is seamless. I've just purchased my 2nd car from Carvana and love the process. I will never go to the dealership.
Great experience
Josie23
Aug. 10, 2020
The process was so simple I couldn't believe it. Thanks for making it easy and convenient to purchase a vehicle.
How easy was that?
SanteeDan
Aug. 10, 2020
From easily navigating the website to speaking with the Carvana team, the entire experience was easy and professional. Good form!
Great Experience and Very Easy
RickV
Aug. 09, 2020
I went only put the VIN number, answered a few questions and got my quote. I then setup a drop off date and time. Very simple and easy.
So far, it has been perfect!
Mitch94
Aug. 09, 2020
I was reluctant to do this online. But since the beginning, everything has went smoothly. The staff is helpful, the delivery person was so awesome. I'm very pleased.
Simple and painless
Cm923
Aug. 09, 2020
Super easy. Totally stress free. Not a single glitch in the entire process. Amazingly simple and efficient.
Fast, Fair, Friendly!! Super experience
Christne
Aug. 06, 2020
This was the easiest car deal we have ever made! I have already recommended this service to several friends!
Great help from Carvana
nkp523
Aug. 05, 2020
I saved a lot of time with hassle free transaction and great support from caravana. Experience was great.
Great people!
Tim KS
Aug. 05, 2020
Very easy to work with. Great customer service. Great delivery
How can we help?
Check out some answers to common questions about Carvana.
How does your process work?
All our vehicles can be seen online with specific details and in 360-degrees. When you find a vehicle you like, click “Get Started” to begin the purchase process. We’ll ask you to choose your method of payment, including if you'd like to apply a trade-in, and upload documents unique to your purchase. Our verifications team will review your order and send a confirmation when the purchase has been approved. Once you receive your vehicle, you’ll also have a 7-Day Money Back Guarantee. Registration will be completed for you or we'll provide instructions according to state guidelines. Learn more about our process, here.
Where are Carvana cars located?
Our vehicles are located across the United States in various locations. You can browse and purchase any vehicle from our nationwide inventory regardless of where it's physically located. We make the process easy by delivering the car directly to your doorstep or offering pickup at one of our Carvana locations.
Concerned about not seeing the vehicle before making a purchase?
We understand. To ensure you’re comfortable with our process, we provide a comprehensive and transparent buying experience. Each vehicle in our inventory comes with detailed descriptions, high-resolution photos, and a 360-degree virtual tour, allowing you to explore the car from the comfort of your home. Additionally, we provide a 7-Day Money Back Guarantee, giving you time to ensure the car meets your expectations. If it’s not the right fit, you can return the vehicle within that period for a full refund.
Want to know the closest location to you?
To find our nearest location to you, visit any Vehicle Details Page and look in the "PICK UP AND DELIVERY" section. This tool helps you find our locations.
| Please click on the city link to update your zip code | |
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| Our site will display the closest locations to your area |
Selling A Vehicle to Carvana
If you’re selling a vehicle to Carvana, you can use the instructions above to estimate the closest location. However, the specific location and appointment options will become available after your sale has been approved. Learn more about selling your vehicle to Carvana.
How do Carvana's Car Vending Machines work?
Our Carvana Vending Machine offers a one-of-a-kind experience. You will receive a coin to drop into the machine, which activates the car tower, dispensing your vehicle. Watch your vehicle descend into the delivery bay where your Customer Advocate will help you complete the purchase.
You can learn more about the Carvana Car Vending Machine experience here.
If I get pre-qualified through Carvana, does it impact my credit?
No. When you pre-qualify with Carvana, you see real, personalized financing terms without affecting your credit score. When you place your order, we complete a formal credit inquiry, which may impact your credit. However, the terms we provided in the pre-qualification step will not change.
Are Carvana's vehicles certified?
While not every vehicle is Carvana Certified, all vehicles in our inventory are inspected and reconditioned by quality technicians, and have no reported fire, flood or frame damage according to CARFAX™ and AutoCheck®. Carvana Certified vehicles receive our highest standard of cosmetic reconditioning. Carvana Certified vehicles can be identified on our website by the "Carvana Certified" label displayed on each Vehicle Details Page in the “Inspection” section. Please note: Vehicle history reports from CARFAX™ and AutoCheck® are based on information provided by many sources. Other information about the vehicle may not have been reported.